Terms of service
Last updated: January 11, 2026
Olivia Green is a trading name of Michael Isaac Ltd, registered in England and Wales (Company No. 13766283), with registered address 2–6 Minster Yard, York, YO1 7HL, United Kingdom.
These Terms & Conditions (“Terms”) govern your use of the website www.oliviagreen.co.uk (the “Site”) and any purchase of products from Olivia Green.
By accessing this Site or placing an order, you agree to be bound by these Terms.
1. Products & Descriptions
We make every effort to ensure product descriptions, images and prices are accurate. However, slight variations may occur due to the handcrafted nature of jewellery and differences in screen displays.
All diamonds sold by Olivia Green are lab-grown diamonds, unless explicitly stated otherwise.
2. Pricing & Payment
- All prices are shown in GBP (£) and include VAT unless stated otherwise.
- We reserve the right to amend prices at any time.
- Payment must be made in full at the time of order via our secure checkout.
- We do not store payment card details; payments are processed by trusted third-party providers.
3. Orders & Acceptance
- Placing an order constitutes an offer to purchase.
- Orders are accepted once you receive an order confirmation email.
- We reserve the right to refuse or cancel orders for any reason, including pricing errors or suspected fraud.
4. Delivery
Estimated delivery times are provided at checkout and may vary depending on product type and destination.
We are not responsible for delays caused by events beyond our control, including courier delays, customs processes, or force majeure events.
Risk of loss passes to you upon delivery.
5. Returns & Refunds
Returns are handled in accordance with our Returns Policy, which forms part of these Terms.
- Bespoke or made-to-order items may not be eligible for return unless faulty.
- Earrings may be excluded from returns for hygiene reasons.
- Refunds are processed to the original payment method once items are received and inspected.
6. Intellectual Property
All content on this Site, including text, imagery, designs, logos and trademarks, is owned by or licensed to Olivia Green and may not be used without written permission.
7. Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses.
8. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact
Email: info@oliviagreen.co.uk
Address: 2–6 Minster Yard, York, YO1 7HL, United Kingdom



















