To review the status of your order, visit our website's Orders and Returns page. Enter your order number, billing last name, and either your email address or postcode. If you're a registered member with Olivia Green, your order history is also accessible in your account.

Although we aim to process orders promptly, we'll make every effort to assist with changes. Reach out to our team at help@olivia-green.co.uk, and we'll explore the possibilities.

If your order doesn't arrive within the specified delivery timelines, please contact our customer support at help@olivia-green.co.uk We'll investigate and assist you in resolving any issues promptly.

We welcome payments through Visa, Mastercard, and American Express (view the complete list during checkout). Additionally, we support payments through PayPal and bank transfer.

In addition to our home delivery, we provide a complimentary Click & Collect service at your nearest stockist. Choose this option during checkout or contact our team to schedule a collection date. Find a stockist.

For UK orders, delivery will be handled by Royal Mail or DPD, while international orders will be shipped through UPS or DHL. These shipping methods are fully insured, providing coverage against losses, damages, and theft until you sign for your parcel.

Our shipping boxes adhere to a secure packaging in transit policy—plain and discreet externally but elegantly showcasing our brand inside. This approach ensures that the external packaging refrains from referencing our brand to maintain discretion about the valuable items inside. Internally, your jewelry is meticulously presented in our Olivia Green eco friendly packaging and a jewelry box, ready to be gifted to someone special.

Partnering with trusted global delivery companies, we assure the safety of your order. Additionally, for added peace of mind, every shipment is insured against loss, damage, and theft during transit.

With our 30-day returns policy, we aim to ensure your confidence in shopping with us. You have ample time to return your order if it doesn't meet your expectations. 

Jewellery must be unworn and in pristine condition. Earrings, for hygiene reasons, must be unworn for return or exchange. Please return the jewelry with the original tag or include it in your parcel. Note that returns or exchanges are not accepted for engraved items, bespoke/special orders, or resized items. Our operations team will assess your piece, a process typically taking seven to ten days.

To initiate a return or exchange, email us at help@olivia-green.co.uk from your registered email address, including your order details. We'll then contact you to facilitate the return process. Remember to request the return within 30 days of receiving your order.

Refunds typically take between eight and ten working days to process, varying based on the payment method used. If you have inquiries or need assistance with a refund, feel free to contact us at 00000 0000 or via email at help@olivia-green.co.uk for further support.

All prices featured on our website include all applicable taxes, ensuring transparency for both domestic and international orders.

To discover your ring size, visit our ring size guide here, where you'll find valuable tips, a ring size calculator, and an option to request a complimentary ring sizer.

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Certainly, we offer free ring engraving for every purchase. Here are some key details to consider:

1. The engraving process takes seven to ten working days.

2. There is a character limit.

3. Engraved products are non-returnable.

4. Rings cannot be resized after engraving, so ensure the correct size when placing the order.

For more details about our engraving service, feel free to contact us at 000 00000

Should your jewelry arrive damaged, defective, or not as ordered, please reach out to us promptly. Email help@olivia-green.co.uk, attaching a photo of the damage or the incorrect item, along with your order number. We'll promptly address the issue for you.

In the rare event of a manufacturing fault, we provide a Lifetime Manufacturing Guarantee, offering free repairs for your jewelry. For inquiries about this guarantee or to send your Olivia Green jewellery for repair, please reach out to our customer service team. They will assess your piece and inform you if any charges apply.

We are pleased to offer repair services for any jewelry purchased on the Olivia Green website at a nominal cost. For further details, please contact our customer service team.

We don't want you to worry about your jewellery getting lost, stolen or seriously damaged. So we’ve partnered with jewellery insurance specialist T.H. March, the premier broker to the jewellery trade. T.H. March offers unmatched expertise and service to all its customers.

If you would like a free quote for your diamond jewellery insurance, please contact the friendly team at T.H. March on 01822 855555 quoting our reference code: AS367T.